Claims Support

Dedicated claims expertise

At Lawrences there's no such thing as ‘standard' - we aspire to achieve excellence in all our client services. Claims support is no exception; our aim is to ensure that clients receive a fair and prompt settlement of their claim.

Having evolved over 50 years in business, one constant feature has been the professionalism of all our employees, applying their expertise in assessing client needs and sourcing the best solution for their insurance requirements. It's this level of knowledge that makes Lawrences so different from our competitors. For example, many brokers don't have specialist claims staff, choosing instead to outsource the work or include claims handling as a secondary duty of other staff.

We believe it is vital that claims receive dedicated attention.

Our claims department is managed by Malcolm Pearson who has over 40 years' experience in the insurance market, assisted by Christine Griffiths who has worked at Lawrences for 15 years.

This expertise and wealth of experience means they can focus solely on ensuring that insurers quickly process initial notifications, any necessary investigations are promptly carried out, and subsequent settlements are fair and reasonable. We've developed an efficient, streamlined and structured approach to handling claims, so you can be confident that you'll be kept fully informed at all times, and that we'll address any complications or issues on your behalf.

We're here to support you and manage your insurance claim through any crisis. Making a claim can be a confusing and stressful experience. We aim to make the procedure as painless as possible, guiding you every step of the way and ensuring that your claim is handled professionally and efficiently.

How we help and what we do

With a dedicated Claims Support department you'll benefit from a detailed, planned and responsive service, so Lawrences are able to: